Terms & Conditions

1Acceptance of Terms

By submitting an enquiry, making a booking or making a payment to Holiday Vibez, you (and everyone in your travelling party) accept these Terms & Conditions together with our Booking Policy, Cancellation Policy, Refund Policy and Privacy Policy. The lead passenger accepts these terms on behalf of all travellers in the booking.

2Bookings & Contract

A contract exists only once we have received your deposit and issued a written Booking Confirmation with a unique reference number. A quotation does not reserve any service and may change until the deposit is paid. Full details of the booking journey are set out in our Booking Policy.

3Prices & Payment

• All prices are quoted in Indian Rupees (₹) unless stated otherwise and are per person based on the travel party advised.
• Prices are not guaranteed until a deposit is paid — airfares, hotel rates and exchange rates change continuously.
• A deposit confirms your booking; the balance is due by the date in your Booking Confirmation.
• Government taxes, fuel surcharges or fare differences imposed after booking may be passed on where permitted.
• A card processing fee of up to 2% may apply to card payments and is shown before you pay.

4Payments & Payment Security

Online payments on this website are processed through a secure, PCI-DSS compliant third-party payment gateway (such as Razorpay) over an encrypted HTTPS connection. By making a payment you also agree to the payment provider’s terms.

A payment receipt and updated invoice are issued by email within one working day of every payment. If you do not receive a receipt within two working days, contact us — do not assume the payment has reached us.

5Changes & Cancellations

Amendments to a confirmed booking and cancellations are governed by our Cancellation Policy and Refund Policy. Amendment and cancellation charges from suppliers (airlines in particular) are outside our control and are passed on in full.

6Passports, Visas & Health

7Travel Insurance

We strongly recommend comprehensive travel insurance for every traveller, covering medical emergencies, cancellation, baggage and personal liability. Unless explicitly listed as included, insurance is not part of your package and is arranged at your discretion.

8Our Responsibility & Liability

We take reasonable care in selecting reputable suppliers and arranging your holiday. However, Holiday Vibez acts as an organiser and is not liable for:

• Acts, omissions or failures of independent third-party suppliers
• Delays, schedule changes or cancellations by airlines or transport providers
• Events beyond our reasonable control (see Force Majeure)
• Losses arising from payment fraud where confidential credentials were shared or unofficial channels were used
• Indirect or consequential losses

Our maximum liability for any claim is limited to the total value of the package paid to Holiday Vibez.

9Force Majeure

We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control — including natural disasters, extreme weather, pandemics, war, civil unrest, strikes, government action, airport or border closures, or supplier insolvency.

10Traveller Conduct

Travellers are expected to behave responsibly and respect local laws, customs and other guests. Suppliers (airlines, hotels) may refuse service to anyone whose conduct is unacceptable, and any resulting costs or curtailment are the traveller’s responsibility.

11Governing Law

These Terms & Conditions are governed by the laws of India, and any disputes are subject to the exclusive jurisdiction of the courts of Tamil Nadu, India. For any query, contact holidays@holidayvibez.com.