Refund Policy

1Refund Eligibility

A refund may be due when:

• You cancel a booking and amounts remain after applying cancellation charges (see our Cancellation Policy)
• Holiday Vibez cancels your trip for reasons other than your non-payment
• A confirmed, paid service could not be delivered and is recoverable from the supplier

2How Refunds Are Calculated

Your refund is calculated as: amount paid − cancellation charges − non-refundable components − any gateway/transaction fees. We provide a clear written breakdown before processing any refund, so you can see exactly how the figure is reached.

3Non-Refundable Items

The following are not refundable once incurred:

• Issued airline tickets on non-refundable or promotional fares
• Hotel/resort prepayments under non-refundable rates
• Visa fees and embassy charges
• Travel insurance premiums
• Pre-booked activity, event or show tickets
• Payment gateway / bank transaction charges

4Refund Method & Timeline

5Currency & Charges

Refunds are made in Indian Rupees (₹). For payments originally made in another currency or by card, the amount received may differ slightly due to exchange-rate movements and bank charges, which are outside our control.

6Force Majeure Refunds

Where a trip cannot proceed due to events beyond anyone’s control (natural disasters, pandemics, government action), refunds are limited to amounts we can recover from suppliers. In many such cases suppliers offer credit notes or rebooking instead of cash refunds; we will pass on whatever option the supplier provides.

7Travel Insurance Claims

Where a loss is not recoverable from us or suppliers (for example, cancellation due to a medical emergency), a travel insurance claim is usually the appropriate route. We recommend comprehensive insurance for exactly these situations. For any refund query, email holidays@holidayvibez.com.