Cancellation Policy

1How to Cancel

All cancellation requests must be made in writing by email to holidays@holidayvibez.com, quoting your booking reference. The cancellation takes effect from the date and time we receive your written request — not from any earlier verbal conversation. We will acknowledge your request and confirm the applicable charges before processing.

2Cancellation Charges

Cancellation charges are calculated on the total package price and depend on how many days remain before departure when we receive your written request:

3Non-Refundable Components

Regardless of when you cancel, certain components are non-refundable once booked because suppliers do not refund them to us:

• Non-refundable / promotional airfares and issued airline tickets
• Hotel and resort prepayments under non-refundable rates
• Visa fees paid to embassies and consulates
• Pre-booked tickets to events, shows and certain activities
• Travel insurance premiums

4No-Show

If you fail to arrive for any flight, hotel or service without notifying us in advance, it is treated as a no-show and attracts 100% cancellation charges with no refund. Unused services on a trip already underway are non-refundable.

5Cancellation by Holiday Vibez

In rare cases we may need to cancel a booking — for example due to force majeure, supplier failure, or non-payment of the balance by the due date. Where we cancel for reasons other than your non-payment, we will offer you a choice of an alternative arrangement of comparable standard or a refund of recoverable amounts. We are not liable for incidental costs such as independently purchased connecting travel.

6Partial Cancellation

If one or more travellers in a group cancel while others continue, the cancellation charges above apply to the cancelling travellers. Per-person pricing for the remaining group may increase (for example, where a twin room becomes a single). We will requote the remaining booking accordingly.

7Refund Process

Any refund due after cancellation charges is processed in line with our Refund Policy, typically within 7–14 working days of approval, to the original payment method. For help, call +91 96456 44500.