Privacy Policy

1Information We Collect

To plan, quote, deliver and market your holiday, we collect the following categories of information:

We collect this information when you submit an enquiry or form, speak with our team, make a booking or payment, or browse our website.

2How We Use Your Information

• To prepare quotations and personalised itineraries
• To make and manage your bookings with airlines, hotels and other suppliers
• To process payments and issue invoices and receipts
• To assist with visa applications and travel documentation
• To contact you about your enquiry or booking by phone, SMS, WhatsApp and email
• To send you promotional offers, deals and marketing messages about our holiday packages (see Section 3)
• To measure and improve our website and advertising campaigns (see Section 4)
• To comply with legal, tax and regulatory obligations

3Marketing & Promotional Messages

When you enquire with us or share your contact details, we may use your name, phone number, WhatsApp number and email to send you marketing communications, including:

• Special offers, seasonal deals and limited-time discounts
• New destinations and package launches
• Travel tips, reminders and follow-ups on your enquiry

These messages may be sent by phone call, SMS, WhatsApp and email. We may also use your contact information to build advertising audiences (for example, to reach similar travellers) through platforms such as Google and Meta.

4Cookies, Analytics & Advertising

Our website uses cookies and similar technologies — including Google Analytics (to understand how the site is used) and Google Ads and similar advertising tools (to measure campaigns and show you relevant ads, including remarketing after you leave our site).

• Analytics cookies help us see which pages and packages are popular so we can improve them.
• Advertising/remarketing cookies let us show our holiday ads to people who have visited our website, and measure which campaigns lead to enquiries.

You can control these through your browser and ad settings. Full detail is in our Cookie Policy.

5When We Share Information

We share only the minimum information necessary, and only with:

• Travel suppliers — airlines, hotels, transfer and tour operators to fulfil your booking
• Visa authorities & embassies — where a visa is part of your package
• Payment processors — to securely take payment (e.g. Razorpay)
• Advertising & analytics providers — such as Google and Meta, to measure our website and campaigns and serve relevant ads
• Regulators & authorities — where required by law

6Payment Data Security

All online payments are processed through a secure, PCI-DSS compliant payment gateway over an encrypted (HTTPS) connection. Holiday Vibez does not store your full card number, CVV, PIN or net-banking passwords on our servers.

7Data Security

We apply appropriate technical and organisational measures to protect your information — encrypted connections (HTTPS), access controls, and secure payment processing. While no method of transmission over the internet is completely secure, we work continuously to safeguard your data.

8Data Retention

We retain your information only as long as necessary to deliver your holiday, to send you relevant offers (until you opt out), and to meet legal, accounting and tax requirements. Enquiry data for trips that do not proceed is retained for a limited period and then deleted on request.

9Your Rights & Choices

You may, at any time, request to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Delete your data (where we are not legally required to retain it)
• Opt out of marketing calls, SMS, WhatsApp and email

To exercise any of these rights, email holidays@holidayvibez.com or call +91 96456 44500.

10Children’s Privacy

Bookings are made by adults (18+). Where a booking includes minors, their details are provided by the lead passenger with the consent of a parent or guardian. We do not knowingly collect data directly from children or market to them.

11Changes to This Policy

We may update this Privacy Policy from time to time. The latest version is always available on this page, with the “Updated” date shown above. Material changes will be communicated where appropriate.