Frequently Asked Questions

Yes. Holiday Vibez is a registered private limited company — Holiday Vibez Private Limited, a Vibedu venture — with five offices across South India in Chennai, Coimbatore, Kochi, Trichy and Madurai. You are welcome to call, message or visit us in person.

We have five branch offices — Chennai (Velachery), Coimbatore (R.S. Puram), Kochi (Ravipuram), Trichy (Anna Nagar) and Madurai (Bypass Road). Full addresses and maps are on our Contact page, and you are welcome to walk in during working hours.

Yes. Every booking comes with a written Booking Confirmation and reference number, payments are collected through a secure gateway (UPI, cards and bank transfer), and a coordinator supports you on WhatsApp and phone 24/7 during your trip. You can also visit any of our offices in person.

Domestic and international tour packages — honeymoon, family, group, corporate and student trips — plus cruises and visa assistance. Popular destinations include Kerala, Kashmir, Andaman, Dubai, Thailand, Bali, Singapore, the Maldives and Europe, and every itinerary is fully customisable.

Our offices are in South India, but we plan trips for travellers across India. You can enquire and book entirely online by phone, WhatsApp or our website, wherever you are.

You get a dedicated travel expert who plans a customised itinerary and handles hotels, transfers, sightseeing and visa paperwork, then stays reachable on WhatsApp and phone 24/7 during your trip — instead of piecing it together and managing issues on your own.

Absolutely. You are welcome to visit any of our five offices — Chennai, Coimbatore, Kochi, Trichy or Madurai — to meet a travel expert in person. Please call ahead so the right destination specialist is available for you.

Send an enquiry through our website, WhatsApp, phone or email. We send you a personalised quotation, and once you approve it and pay a deposit, we issue a written Booking Confirmation with your reference number.

No. A quotation does not reserve any flights or hotels. Your booking is confirmed only when we receive your deposit and send you a written Booking Confirmation.

Yes — every itinerary is 100% customisable. You can change hotels, dates, activities, meal plans and more. Just tell your travel expert what you have in mind.

For the best prices and availability, book 60+ days before departure. We do accept last-minute bookings subject to availability and visa feasibility.

Typically 25–50% of the package price, depending on the package and season. Last-minute bookings (within 30 days) require full payment. Your quotation states the exact deposit.

Bank transfer (NEFT/RTGS/IMPS), UPI, and credit/debit cards via our secure gateway. Cash is accepted only up to ₹2,000 per Indian tax rules.

Usually 60 days before departure for standard international packages (75–90 days for premium/Maldives). The exact date is in your Booking Confirmation.

Yes — a payment receipt and updated invoice are emailed within one working day of every payment.

Yes, we provide visa assistance and documentation guidance for most destinations. Visa fees payable to the embassy are not included unless stated.

Typically passport copies, passport-size photographs, and traveller details (full name as per passport, date of birth, nationality). Requirements vary by destination.

Most destinations require at least 6 months’ validity beyond your return date. Renew early if your passport is close to expiry.

Packages are land-only by default unless stated. We arrange the best-value flights on request — just ask your travel expert.

Email us in writing with your booking reference. Cancellation charges depend on how many days remain before departure — see our Cancellation Policy.

Approved refunds are initiated within 7–14 working days to your original payment method. Airline-dependent refunds can take longer.

Issued airfares on non-refundable fares, non-refundable hotel prepayments, visa fees, insurance premiums and pre-booked activity tickets.

Date changes are subject to availability and attract an amendment fee plus any airline fare difference and hotel rebooking charges.

Yes — your Holiday Vibez coordinator is reachable by WhatsApp and phone 24/7 throughout your trip for any on-ground assistance.

Contact your coordinator immediately. We help coordinate with the airline and adjust onward arrangements wherever possible.

We strongly recommend comprehensive travel insurance for every traveller. It covers medical emergencies, cancellation, baggage and more.

Absolutely. We tailor the pace, hotels and activities to suit families, honeymooners, groups and senior travellers.

Yes — we specialise in family, friends, corporate, student and wedding groups, with dedicated specialists and group pricing.

Yes, we craft romantic honeymoon itineraries with special touches like room decoration and candlelight dinners on request.

Mon–Sat, 9AM–6PM IST. You can WhatsApp us any time and we will respond during working hours.

Call or WhatsApp +91 96456 44500, email holidays@holidayvibez.com, or use the enquiry form on any page.